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USA CUBA TRAVEL: Travel to Cuba!
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Terms and Conditions
Please read all terms and conditions before booking. 

Important: 
Your booking for these vacations involves an agreement between you  and various service providers.  Neither USA CUBA TRAVEL nor the Tour Operator owns, manages, controls or operates any transportation vehicle, hotel, resort, cruise ship, restaurant or other service supplier and neither of the aforementioned parties is responsible for the acts or omissions of such suppliers.

How To Make A Booking: 
Bookings are confirmed on a first-come, first-served basis. Early reservations are recommended. Call or write USA CUBA TRAVEL and we will send you a passenger and credit-card form.  Upon reception of payment and of the form signed by the customer, USA CUBA TRAVEL will contact the Tour Operator or another service provider for reservations. Bookings will only be confirmed if payments are received in accordance with the payments section.

Payments: 
Bookings made between 45 days before departure and departure – full payment is due immediately, or 
Bookings made more than 45 days before departure – a non-refundable deposit plus applicable insurance and/or bond premiums are due immediately, and the balance (“final payment”) is due no fewer than 45 days prior to departure. 

Non-refundable deposit amounts per person: 
Package holidays, cruises and flights: $250 
Accommodations: $200 
Coach tours, driving tours, walking and cycling tours: $100 
Domestic flights: $100 
Car rentals: $50 

USA CUBA TRAVEL or the Tour Operator reserves the right to cancel a booking where if payment is not received within 5 days of its due date. 

Acceptable forms of payment: Credit card,  money order, wire transfer. 

Credit Cards: When using a credit card to confirm or pay for a booking, the passenger or the cardholder allows USA CUBA TRAVEL to use the card for the agreed-upon purpose. 

Cancellations: 
If you intend to cancel, notify USA CUBA TRAVEL immediately. Cancellation charges will be calculated from the date the Tour Operator receives notice of cancellation. 

Cancellation charges*: 
31 days or more prior to departure: Full deposit 
30 days to 15 days prior to departure: 50% of total price** 
14 days prior to, on or after the departure date: 100% of total price** 
* The cancellation charge is a liquidated damage to compensate USA CUBA TRAVEL or the Tour Operator for prepayments made on advance bookings of travel services and for administrative costs incurred in processing a cancellation and is a genuine estimate thereof, not a penalty. 
** Total price is all money due and/or paid to USA CUBA TRAVEL or the Tour Operator. 

Changes to a Booking: 
A passenger wishing to change a booking must notify USA CUBA TRAVEL more than 45 days before the date of departure. An administration charge of $50 per booking will be applied.  

Changes and/or corrections will not be accepted within 45 days of departure or after departure. 
 
Special Requests: 
Special requests, for example concerning room locations, adjoining rooms, bed preferences, in-flight meal requirements, in-flight seating requirements, sky cots, on-ship dining requirements, etc., cannot be guaranteed by USA CUBA TRAVEL or the Tour Operator. While USA CUBA TRAVEL and the Tour Operator will attempt to accommodate such special requests, neither USA CUBA TRAVEL nor the Tour Operator can be held responsible if such special requests remain unsatisfied. 

Children: 
Unless otherwise stated, children's prices are restricted to children between 2 and 12 years of age at the time of departure, sharing a room with 2 passengers paying the full price.  Parents will pay for infant tourist cards in Cuba. 

Customs and Immigration: 
Customs and/or immigration officials can, at their own discretion, deny the passenger entry into their country. A criminal record could be an obstacle in international travel, leading to a denial of entry.  Neither USA CUBA TRAVEL nor the Tour Operator can be held responsible for a denial of entry under any circumstances, and refunds will not be provided. 

Documentation: 
It is the passenger's responsibility to obtain, at his or her own expense, all documentation required by all relevant government authorities. It is suggested that prior to departure, the passenger learn which documentation is required.  In the event that the passenger does not possess the documentation required by the destination or the carrier, the carrier reserves the right to refuse passage and neither USA CUBA TRAVEL nor the Tour Operator will provide a refund in this instance. 

Tickets: 
1)  Tickets are available at the airport prior to departure.  For bookings that include hotel accomodations and/or other arrangements, a voucher is provided prior to departure and is required in order for you to receive the services booked. 

2) All tickets are valid only for the flight purchased and cannot be exchanged for other flights. 

3) A charge of $25 will be applied for the re-issue of any ticket documentation. 

Flights and Carriers: 
All flight times, flight itineraries and carriers are subject to change, with or without prior notice. We recommend that you contact the airline within 24 hours of departure to confirm your departure time. Flight check-in facilities open three hours and close 45 minutes prior to departure. The Tour Operator recommends that you check-in 2 to 3 hours prior to departure. Neither USA CUBA TRAVEL nor the Tour Operator can be held responsible if you miss your flight or are not allowed to board. Carriage, services performed and tickets issued by the air carrier are subject to rules related to liability under the Warsaw Convention and the terms and conditions stipulated therein. Both USA CUBA TRAVEL and the Tour Operator make arrangements with several airlines. 

Connecting Flights: 
Passengers connecting with the Tour Operator's flights are advised to allow ample time between flights.  If you are coming directly from another country to take your flight, you must have sufficient time to clear immigration, pick up your luggage, change terminals, register your luggage and sign in.  For those operating according to a tight schedule, an overnight stay is recommended.  Neither USA CUBA TRAVEL nor the Tour Operator can accept any responsibility for additional charges incurred for air fares or other expenses resulting from irregular airline operations which lead to changes to flight times and/or subsequent misconnections.   It is recommended that all clients take out travel insurance. 

The Tour Operator's Representative and Troubleshooting: 
You will be met upon your arrival at the destination by the Tour Operator's representative. If you have any queries or problems, please contact your representative and/or the hotel. Please address your complaints to the hotel and/or the Tour Operator's representative or directly to USA CUBA TRAVEL. Do not wait until you return home

Accommodations and Services: 
Neither USA CUBA TRAVEL nor the Tour Operator can be held responsible if some of the services, bonus features or facilities described on this site cease to be available, are not operating or fail for any reason. Hotels may remove or alter some facilities without notice, usually for purposes of ongoing maintenance and improvement. Use of recreation equipment and facilities, which may be included in your holiday package, is subject to their being available at the time of your visit.  All hotel rooms offered by USA CUBA TRAVEL or the Tour Operator are contracted on a "run-of-the-house" basis. No guarantees can be provided with regard to specific requirements concerning room or cabin location and other special requests, and in most cases, the satisfaction of special requests cannot be confirmed prior to departure. The Tour Operator reserves the right to restrict the number of single, double, triple, quad and child bookings it will accept at any particular facility. 

Baggage: 
Each person is entitled to one suitcase and one small item of hand luggage. Weight restrictions are 20 kilos per suitcase. UNLESS INSURED, ALL BAGGAGE IS CARRIED OR TRANSPORTED AT THE OWNER'S RISK THROUGHOUT THE ENTIRE TRIP. 

Refunds: 
NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR SEGMENTS OF THE TRIP OR ATTENDANT SERVICES NOT TAKEN OR USED. 

Air Only: 
These are advanced-booking charter flights operated pursuant to the rules of their country of origin.  Payment and cancellation details for ABC flights are the same as those outlined in How to Book and Cancellation Charges. 

Prices: 
All prices, unless otherwise, stated are per person fares based on two adults sharing a hotel room or a cruise cabin. All prices advertised on this site are quoted in American dollars. Prices include transportation taxes and/or fees.  Prices do not include the airport departure tax or any other exit tax

Special-Needs Passengers: 
The Tour Operator cannot guarantee that airports, coaches, transfer vehicles and accommodations will be wheelchair accessible. Services required for passengers with special needs are not included in the package price and may not be available. 

Increase in Costs: 
The prices advertised on this site are based on fixed costs at the time of their publication. Prices are dependent on fuel costs, rates of exchange and other factors. Should these costs increase, USA CUBA TRAVEL and the Tour Operator reserve the right to increase the price of services being offered.  Should the price increase be greater than 7%, the consumer has the right to cancel the contract for the travel service and obtain a full refund of all amounts paid to USA CUBA TRAVEL or the Tour Operator, unless the price increase is the result of government taxation or a fuel surcharge approved by a transportation agency. Every effort will be made to advise customer of any price increase at least 15 days prior to their holiday departure date. 

Compliance: 
The passenger agrees to comply with any reasonable instructions issued by USA CUBA TRAVEL or the Tour Operator or its representative in relation to the tour. The passenger waives any claim against USA CUBA TRAVEL and the Tour Operator for loss, damages or injury incurred for any reason as a  result of the providing of any of the services offered on this site. 

Interpretation of the Contract: 
This contract, regardless of where it is applied, shall be interpreted in accordance with the laws of the province of New Brunswick, and of Canada, and in accordance with the international conventions and agreements contained herein. Notice: No agent or representative of USA CUBA TRAVEL has the authority to modify or waive any provisions of these terms and conditions. 

Severability: 
The invalidity of any provision contained herein shall not affect the validity of any other provision. 

Acknowledgment: 
The passenger hereby acknowledges having read these terms and conditions. 

Claims: 
The passenger agrees that any claim field against USA CUBA TRAVEL or the Tour Operator shall be made by the passenger in writing and received by USA CUBA TRAVEL and the Tour Operator no later than 30 days after the event causing the claim.  Claims or demands made more than 30 days after the event in question will not be acknowledged or considered.  Claims must be in writing and sent by registered mail to the address of USA CUBA TRAVEL and/or the Tour Operator prior to the initiation of any legal proceeding and under no circumstances shall anyone claim from USA CUBA TRAVEL or the Tour Operator any amount in excess of the actual costs of their vacation.  

Cancellation of Services: 
In the event that certain services are cancelled, USA CUBA TRAVEL and the Tour Operator will have no responsibility beyond an obligation to refund all monies received by USA CUBA TRAVEL and the Tour Operator.  Such a refund will be deemed to constitute full settlement. 

Responsibilities of USA CUBA TRAVEL and the Tour Operator: 
USA CUBA TRAVEL and/or the Tour Operator make arrangements with airlines, coach companies, transfer operators, shore-excursion operators, hotels and other independent parties to provide you with the travel services and other services you purchase.  Although USA CUBA TRAVEL and the Tour Operator take reasonable care in selecting these suppliers, neither USA CUBA TRAVEL nor the Tour Operator has any control over them and therefore cannot be responsible for their acts or omissions. Services provided are subject to the laws of the province of New Brunswick, and of Canada, and to any other act or regulations thereunder applied to the Tour Operator by local authorities and are subject to the conditions imposed by suppliers, and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers, as well as by international conventions and agreements (i.e.; The Warsaw Convention, The Athens Convention & The London Convention). 

Neither USA CUBA TRAVEL nor the Tour Operator shall be responsible for any loss, damages or injury, whether physical or psychological, resulting from any delay, substitution of equipment, or any act, omission, negligence or commission of any party supplying any of the services or accommodations described herein, these suppliers including its agents, servants, employees, and subcontractors, or for any claims for loss, damages, or injury, whether physical or psychological, arising therefrom, or from any cause that arises by reason of actions of parties other than USA CUBA TRAVEL or the Tour Operator. USA CUBA TRAVEL and the Tour Operator reserve the right to deny any passenger the right to be or remain a member of these tours at any time. 

Government Approval: 
All-Inclusive tour-charter holidays and ABC flights are operated pursuant to the rules and regulations applied by local authorities and have been approved by theses agencies on behalf of USA CUBA TRAVEL and the Tour Operator. 

Tour Operator defined: 
Any tour operator located in Canada or abroad for whom part or all of a package is puchased upon the customer’s request, USA CUBA TRAVEL will provide full details concerning any such tour operator. 

USA CUBA TRAVEL defined: 
A duly registered business under the laws of Canada and of the province of New Brunswick. 
USA CUBA TRAVEL 
527 Beaverbrook Court, suite 222 
Fredericton, New Brunswick 
E3B 1X6, Canada 
Phone: (506) 459-3355 
Fax: (506) 459-3844 
Email: information@usacubatravel.com

Miscellaneous: 
The information appearing on this site supersedes all previously published information. 

Notice to Travellers: 
Travellers should be aware that different living standards and practices may exist outside of Canada, including but not limited to, provision of utilities (i.e. water and electricity), accommodations, services of all kinds, food preparation, and water quality.  Neither USA CUBA TRAVEL nor the Tour Operator shall be responsible for any loss, damages, injury or inconvenience resulting from different living standards and practices that are encountered outside of Canada.  All hotels undergo routine maintenance and renovation. Certain resort areas are undergoing major growth, including considerable ongoing construction. 
 
 

USA CUBA TRAVEL
Welcome
About us
Travel tips
SPECIALTIES
Your itinerary
Your group
Escorted tours
Cigar tour
Golf
Scuba diving
Fishing
Bird watching
Ballet
BUSINESS TRAVEL
Fact-finding missions
Business Trip
Incentive
Trade Show
Conventions
Facilities
Media & Press
Presentation & address
PRODUCTS
Packages
Lodging
International flights
Transportation
Private guide
Insurance
FEEDBACK
*WIN a Trip!*
Make money
Your Comments
ABOUT CUBA
Travel guide
Information kit
Cultural events
Sporting events
In the press
Music - Live
TRAVEL INDUSTRY
Travel Agent
Tour Operator
Providers
NOTICE
Terms and Conditions
Legal
Site info
FOR BOOKING AND INFORMATION 
Contact us!
Updated August 20, 2000
Copyright ©2000 USA CUBA TRAVEL